Refund Policy

Last Updated: January 19, 2025

Overview

Murkavelot is committed to providing high-quality online education in mobile applications with AI. This Refund Policy explains the conditions under which refunds may be requested and processed for courses, masterclasses, and other educational services purchased through our platform.

Refund Eligibility

Refund requests are evaluated based on the following criteria:

Standard Refund Window

Students may request a full refund within 14 days of purchase if less than 20% of the course content has been accessed. After this period or content threshold, refunds are issued at our discretion.

Technical Issues

If you experience technical difficulties that prevent access to course materials, please contact our support team at [email protected]. We will work to resolve the issue before processing any refund request related to technical problems.

Non-Refundable Items

The following are not eligible for refunds:

Courses or masterclasses where more than 20% of content has been accessed

Promotional or discounted purchases marked as final sale

Subscription fees after the initial refund period

Downloadable resources that have been accessed or downloaded

Certificates of completion that have been issued

How to Request a Refund

To request a refund, please contact us using the following methods:

Email: [email protected]

Phone: +1 519 965 2686

Please include your order number, purchase date, and reason for the refund request. Our team will review your request and respond within 5 business days.

Refund Processing

Processing Time

Approved refunds are processed within 7 to 10 business days of approval. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5 to 10 business days.

Payment Method

Refunds are issued to the original payment method used for purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Currency and Fees

Refunds are issued in the original currency of purchase. Any currency conversion fees, transaction fees, or payment processing fees charged by third parties are non-refundable.

Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. This may apply when:

A portion of course content has been accessed

Services were partially delivered before cancellation

Technical issues affected only part of the learning experience

Subscription Cancellations

For subscription-based services, you may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. No refunds are provided for partial subscription periods unless otherwise required by law.

Course Access After Refund

Once a refund is processed, access to the course or masterclass content will be revoked immediately. Any certificates, completion records, or downloaded materials must not be used following a refund.

Exceptional Circumstances

We understand that unexpected situations may arise. If you believe your circumstances warrant special consideration, please contact us directly. We will review requests on a case-by-case basis.

Dispute Resolution

If you are not satisfied with our response to your refund request, you may escalate the matter by contacting our customer service team at [email protected]. We are committed to resolving all disputes fairly and promptly.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Murkavelot

2250 Lobban Rd, Abbotsford, BC V2S 2W1, Canada